ARMY AZURE VIRTUAL DESKTOP (AVD) INFORMATION and TROUBLESHOOTING PAGE   

The Army removed the ability to check your Email, Teams, and SharePoint from Non Military computers on 11 June 2024 per this NETCOM Memo

People with an @health.mil email, please visit:  https://dhaavd.com for information on how to access your email

The only option available to personal Windows and Mac users [NOT Chrome OS] is the use of AVD utilizing Windows App.

Troubleshooting Section

Here is how to set it up.

1. Make sure you have set up your computer to use your CAC per Windows / Mac instructions

2. You must register for an account here:  https://myaccess.microsoft.us/@armyeitaas.onmicrosoft.us#/access-packages/b0a616f3-d77c-4f2d-bbb1-5d1bb9c5d709  Enter your full @army.mil email address, and Login with your CAC. 

NOTE:  If you see this message, you already have access, you can skip to step 4.

3.  Click Continue 

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3a.  select I understand and acknowledge the terms from the drop down, [No Business justification is required]. Click Submit request. and wait roughly 15-30 minutes for the account to be created.  They will email your @army.mil email account, which you can't access yet.  This doesn't matter, as there is no action needed in the email.

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3b. If the box above does not automatically pop up.  Click Request to bring it up

4.   Download Windows App from the Microsoft store by one of two ways:

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4.1  Type Windows App into your search box [at the bottom of your screen] and click on Windows App under Store, then click the Get button

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4.2  Download from the web:  https://apps.microsoft.com/detail/9N1F85V9T8BN click Download or View in Store

Once downloaded, click on Sign in, enter your full @army.mil email address, select your CAC certificate, click OK, enter your CAC PIN,  click Next for the 3 Welcome (or Skip) to Windows App screen. 

Click Connect under either Army365 AVD - Arizona or Army365 AVD - Virginia 

Windows 4b. Please continue to step 6 below

Mac:  https://apps.apple.com/app/microsoft-remote-desktop/id1295203466?mt=12

NOTE: Requires Mac OS Ventura (13.x) or newer

Mac 4a.  Click Get, (I know my image shows Open)

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Mac 4b. Click the + icon in the top right corner of the app

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Mac 4c.  click Add Workspace

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Mac 4d. In the Add Workspace box, paste this URL into the box:  rdweb.wvd.azure.us,  Click Add once it finds the workspace URL 

5. When asked for email, enter your full @army.mil email address, and click Next (make sure your CAC reader is plugged in, and CAC inserted into the reader.  Select the Certificate for PIV Authentication certificate, then Choose, Enter your CAC PIN

6. Once you see the below screen, double click the location closest to your physical location

7.  Read and select OK on the US Department of Defense Warning Statement

8. You are now be in a Windows 11 virtual desktop, and are "on" the Army network, so, sites that are blocked from home, should now be accessible, such as ATRRS, and MedPros

NOTES:

1. There is currently NO support for Chrome OS, it may be supported in the future

2. If you don't want to install the software above, and don't need to access any CAC enabled websites or do any encrypted email, you can use the web version in your Microsoft Edge web browser by visiting this link: https://client.wvd.azure.us/arm/webclient/index.html   you'll need to enter your full @army.mil email address to access it.

Troubleshooting Section

Problem 1:  My access was working on my Mac, then stopped for some reason

Solution 1: Open Keychain Access and remove the Identity Preference titled:  https://  and / or  https://certauth.login.microsoftonline.us   

Here's how:  Instructions on how to get to keychain

Problem 2:  Can I access AVD without having to install the Windows App?

Solution 2:  Yes, [using Microsoft Edge web browser] you can go to:  https://client.wvd.azure.us/arm/webclient/index.html  and log in.

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Problem 7: If you have an @health.mil email address, you have a different site to use.  Please visit https://dhaavd.com  for information.  Utilize the Installation Guide for guidance.

Problem 8: If you have a really slow internet connection, you should NOT use the app, and use the web browser version instead (see solution 2 above)